ASCASO WARRANTY INFO. & PRODUCT REGISTRATION

WARRANTY & CLAIM PROCEDURE
 
PROOF OF PURCHASE
PLEASE RETAIN A COPY OF THE ORIGINAL INVOICE AS PROOF OF PURCHASE, IN ORDER FOR THE WARRANTY GUARANTEE TO BE VALID.

ORIGINAL PACKAGING
PLEASE RETAIN ORIGINAL PACKAGING FOR THE DURATION OF THE WARRANTY PERIOD TO ENSURE THE SAFEST SHIPPING, IF NEEDED IN THE CASE OF WARRANTY ISSUES. 

DEFINITIONS
“COMMERCIAL” MEANS EQUIPMENT INTENDED FOR COMMERCIAL USE AS SPECIFIED BY THE USER MANUAL.
 
WARRANTY COVERAGE:
  • 24-MONTH COMMERCIAL WARRANTY, WE GUARANTEE ALL PRODUCTS AGAINST DEFECTS CAUSED BY FAULTY WORKMANSHIP AND
    MATERIALS FOR TWENTY-FOUR MONTHS OF COMMERCIAL USE FROM THE DATE OF PURCHASE.
  • 12-MONTH DOMESTIC WARRANTY, WE GUARANTEE ALL PRODUCTS AGAINST DEFECTS CAUSED BY FAULTY WORKMANSHIP AND MATERIALS FOR TWELVE MONTHS OF DOMESTIC USE FROM THE DATE OF PURCHASE.
  • 5-YEAR COMMERCIAL WARRANTY, WE GUARANTEE ALL THERMOBLOCK BOILERS, BOILERS, AND GROUPS AGAINST DEFECT CAUSED BY FAULTY WORKMANSHIP AND MATERIALS FOR FIVE YEARS OF COMMERCIAL USE FROM THE PURCHASE DATE.
  • DURING THE GUARANTEE PERIOD ASCASO-USA WILL REPAIR OR REPLACE ANY DEFECTIVE PRODUCT, AT THE DISCRETION
    OF ASCASO-USA. ASCASO-USA WILL COVER SHIPPING COSTS, PARTS, AND LABOR FOR WARRANTY REPLACEMENT
    ISSUES, FOR THE DURATION OF THE COVERAGE FOR RETAIL CUSTOMERS.
  • WHOLESALE CUSTOMERS MUST ADHERE TO THE WHOLESALE CUSTOMER GUIDELINES. WHOLESALE CUSTOMERS ARE RESPONSIBLE FOR DIRECT EQUIPMENT WARRANTY CLAIMS. IF YOU PURCHASED AN ASCASO MACHINE WITH AN AUTHORIZED RESELLER PLEASE CONTACT THEM DIRECTLY TO INITIATE YOUR WARRANTY CLAIM.

    WARRANTY EXCLUSIONS
    ASCASO-USA RESERVES THE RIGHT TO CHANGE OR MODIFY THE TERMS AND CONDITIONS HEREIN WITHOUT NOTICE. THIS GUARANTEE EXCLUDES DEFECTS CAUSE BY BUT NOT LIMITED TO THE FOLLOWING ISSUES;
  • PRODUCT NOT BEING USED IN ACCORDANCE WITH INSTRUCTIONS, DESIGNED PURPOSE, OR PRODUCT PLACED IN STORAGE.
  • ACCIDENTAL DAMAGE, MISUSE, ALTERATIONS, OR TAMPERING BY UNAUTHORIZED PERSONS.
  • REPAIRS OR DISMANTLING BY UNAUTHORIZED PERSONNEL.
  • USE OF NON-ASCASO COMPONENTS.
  • REMOVAL OR ALTERING OF SERIAL NUMBERS.
  • LACK OF PROPER CLEANING AND MAINTENANCE.
  • PARTS THAT ARE SUBJECT TO NORMAL WARE AND TEAR ARE NOT COVERED UNDER THE WARRANTY. THIS INCLUDES ITEMS LIKE GASKETS, PORTAFILTER BASKETS, SCREENS, ETC.
  • PROBLEMS RELATED TO WATER DAMAGE, POOR WATER QUALITY, AND SCALING ARE NOT COVERED UNDER WARRANTY.
  • COSMETIC ISSUES (SCRATCHES, SURFACE MARRING). 
  • WARRANTY IS NON-TRANSFERABLE.


    • CONTACT ASCASO-USA REGARDING ANY CLAIM TO BE MADE UNDER WARRANTY BY EMAIL: info@ascaso-usa.com. COMPLETE THE DEFECTIVE PART WARRANTY CLAIM FORM. SHIP THE COMPLETED CLAIM SHEET WITH THE DEFECTIVE MERCHANDISE PREPAID TO

    ASCASO-USA
    ATTN: RETURNS DEPT.
    4315 LACEY BLVD SE
    LACEY, WA 98503

    IF ASCASO-USA DETERMINES THE PRODUCT IS COVERED UNDER WARRANTY, THE PURCHASE PRICE OF THE PART WILL BE CREDITED TO THE RESELLER’S ACCOUNT WITH ASCASO-USA. DEFECTS NOT COVERED UNDER WARRANTY ARE SUBJECT TECHNICIAN SERVICE FEES AND PART REPLACEMENT COSTS.

     

    PRODUCT REGISTRATION

     

     

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